WHAT ARE WE DOING TO TAKE CARE OF YOU AND OUR COMMUNITY?

​

We have unified criteria evaluating the operations' risks throughout the national territory, intending to take care of you, our community, and collaborators. In this way, we have implemented a biosecurity protocol.

 

Below we highlight the essential points: 

​

 

OUR TEAM

 

• All our personnel has received training regarding the new regulations and our biosecurity measures. 

• We ensure that all staff enter and leave the hotel in good health.

• We created a risk management committee focused on guaranteeing our facilities' security in the face of the Covid-19 pandemic.

• We created a contingency plan that defines our entire team's behaviors in case of infection or if someone has symptoms.

• We updated the endowment of our team so that it complies with biosecurity standards.

• We updated the service procedures of our team to avoid the risk of infection. These services include check-in, room service, restaurant, luggage transfer, bar, etc.

​

 

OUR VISITORS

 

• We create a protocol of conduct to reduce the risk of infection between visitors and our community. 

 

 

FACILITIES

 

• We have provided primers with hygiene, social distancing, and cleaning procedures in all the hotel's common areas. 

• We installed new points for hand washing and disinfection in specific areas of the hotel.

• We identified the hotel's most significant contact elements, and we do a programmed and controlled cleaning of these frequently. 

• To reduce unnecessary contact points, we reduced part of the decoration and furniture of our hotel.    

 

BEDROOMS

 

• We created a new procedure for cleaning the rooms to avoid cross-contamination and deliver a wholly disinfected room.

 

CLEANING

 

• We increase the cleaning and disinfection frequencies of our facilities. 

• We trained our cleaning team in these new procedures. 

• We use cleaning products and proven methodologies to eliminate the virus. 

 

RESTAURANT AND KITCHEN

 

• We modified our sanitation procedures, including new methods against Covid-19, following current regulations. 

• We ensure that our suppliers comply with a cleaning and disinfection protocol in all their processes.

• The maximum capacity of our restaurants will be 30%. 

 

 

SUSTAINABILITY

 

• We identify sustainable alternatives for implementing our protocol to reduce the waste generated by these new measures.

• This protocol has not neglected our commitment to the environment. Our hotels consciously work for their Sustainability Plans, avoiding as much as possible polluting products and articles.

• Our hotels protect Colombia's tremendous natural and cultural biodiversity; we integrate local culture and places into our guests' experience.

• We use local products in each of the restaurants; we recycle waste, save energy and water consumption for our environment's good.

​

​

TRANSPORT

 

• All vehicles entering our facilities are thoroughly disinfected. 

• If you contract a transport service with us, we can guarantee a car that complies with the biosafety conditions.